Refund policy

Last updated: October 25, 2026

We want you to be happy with every order. If something is not right, you can return it within 30 days of delivery for a refund or exchange.

Return window

You have 30 calendar days from the date your order was delivered to start a return. Returns are accepted for both defective and non-defective items.

Eligibility

Items should be unused and in their original condition, with original packaging where possible.
Items must not have damage caused after delivery.
Please include all parts, accessories and paperwork that came with the item.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We will send a free prepaid return label and offer a replacement or a full refund.

Changed your mind

You can return non-defective items within 30 days for a refund of the item price. We provide a free prepaid return label and there is no restocking fee.

How to start a return

Email contact@takimia.com with your order number and the item you want to return.
We will reply with return instructions and a prepaid shipping label.
Pack the item securely and drop it off with the carrier shown on the label.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post the credit.